Trading Terms & Conditions of Sale

DELIVERY TERMS (exclusive Bangkok & Chiang Mai):

  • Ex-factory Chiang Mai.
  • Minimum purchases abroad / outside Thailand is USD 3,000.

DELIVERY IN Bangkok and Chiang Mai:

  • THB 300 per delivery (Except furniture).
  • THB 500 per delivery of Furniture.
  • Free delivery at purchase THB 30,000.

*Not including purchase of Outlet Products at 2nd floor in Chiang Mai store.

Payment must be paid in advance before delivery. Delivery Team cannot collect payment.

PAYMENT TERM:

  • 40% deposit, balance prior to shipping.
  • Order is in effect upon receipt of deposit.

Should the payment be settled by International wire transfer, please add USD 15 for bank charges allowance.

PACKAGING:

  • KOCH provides KOCH standard packaging.
  • Any additional packaging will be charged to the customer accordingly.
  • Fragile products to be delivered within Thailand, KOCH can supply crating free-of-charge.
  • For overseas shipments where the wooden crates must be according to ISPM no.15 standard, there will be an additional charge.

QUALITY CONTROL:

  • Goods inspection by our customer, or their designated agent, can be made at our factory prior to shipment, but kindly notify us 4 days in advance.

VARIOUS:

  • It is understood by the client that small size, shape and colour variations can occur as this remains HANDICRAFT.
  • Warranty 7 days. The warranty does not cover damage caused by a lack of care for the product.
  • No warranty for damages due to salt air and or chlorine vapors.

Delivery must be taken within 45 days of the estimated delivery date otherwise the order will be cancelled.

Any offer subject to change at any time.